Hudson & Yorke commissioned Forrester to independently undertake a Global Leadership Study of strategic sourcing of telecommunications and network services (TNS).

The research findings quantify how adoption of best practice can result in increased efficiencies, reduced costs and improved service levels.

Despite the fact that large organisations spend as much as 20% of their total IT budgets on TNS, CIOs do not allocate anything like one-fifth of their time and skilled resources to their TNS strategy, sourcing, and contract governance. As a result, they waste money and receive less than optimal levels of service quality from service providers.

The independent research identified four key areas of best practice:

• get the technical and service strategy right before starting the sourcing process
• develop an appropriate telecom sourcing strategy
• commit adequate resources and time to the sourcing processes
• engage external help in critical areas

Download an Executive Summary* of the study.

* File size 45KB. This is a pdf document which requires Adobe Reader.

To request a copy of the full 20 page study please complete and submit the form below:

The Global Leadership Study is a commissioned study conducted by Forrester Consulting on behalf of Hudson & Yorke.