TNS Operating Model Viewpoint

Hudson & Yorke has produced a Viewpoint on the TNS Operating Model for large end-user organisations to minimise value leakage on telecommunications and network services contracts.

CIO's must take a strategic approach to the operating model for telecommunications and networks services (TNS).

The operating model is a vehicle to enable successful execution of ICT / TNS strategy, to realise business case benefits and to minimise value leakage. A strategic approach to the operating model will integrate TNS within the wider ICT eco-system and facilitate the interaction between external vendors and internal business units.

The operating model must be multi-dimensional and take in three core inter-related components:

1. Service management model - this outlines the customer-vendor demarcation of service responsibility.

2. Delivery organisation - this identifies the customer and vendor organisational structures required to support the delivery of TNS within the overall ICT eco-system.

3. Contract governance framework - This provides the principles, rules and processes for effective decision making and accountability in respect of the organisation's TNS portfolio.

To request a copy of the Viewpoint please complete and submit the form below:

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	Hudson & Yorke's Intellectual Capital is intended for Large End-User Organisations. Viewpoints will not be provided to Yahoo, Hotmail, Gmail or similar email addresses. Hudson & Yorke reserves the right to authenticate this request and may, at the discretion of the company, decline to provide the report requested.

Request a copy of the TNS Operating Model Viewpoint