"There needs to be a better understanding of the Total Cost of Ownership (TCO) of the Telecommunications and Network services estate in any large organisation. TCO is not just external vendor spend."


"Issuing an RFP without developing the strategy in advance will lead to problems during the subsequent stages of the sourcing process."


"Strategy is multi-dimensional, of which technology is only a small part."


"Due Diligence is a critical success factor that must underpin any strategic sourcing programme."


"Poor contract governance can lead to 17-40% leakage of potential business case value."


"The sourcing process for managed service/outsource deals runs from 6-12 months. It is a time consuming, resource intensive and intellectually demanding exercise."